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GITL Services - Operations And Technology

The operational dependence on Information Technology and rapid change of technology has led to boardrooms spending more time on managing IT issues than the core business issues. Furthermore, the Internet world with connected Desktops and Laptops has created a paradigm shift of server location being a non-issue. Understanding the changing business scenario, Godrej Infotech started putting more focus on Operations and Technology, which is the lifeline of the Company. OTG is ISO-9001 certified and works extensively to ensure uptime and reliable connectivity to all the customers.

Some of the features which make the OTG comparable to the world class standards are

  •    24 x 7 operations in Data
  •    Centre Server administration for Windows-NT/2000, Linux and Unix variants, Novell
  •    Resident Engineers for Server Maintenance
  •    LAN, WAN Management, Asset Management, Call Management for customer complaints
  •    E-mail, Intranets and Internet installation and Management
  •    ISP/ASP services for Server hosting, Application hosting and Web hosting
  •    Firewall installation, Configuration and Management
  •    Desktop Hardware and Software Management
  •    Vendor Management for Hardware, Network and Software support


Server Hosting

The Data centre operations are supported by fail-over power supply and standby Air-conditioning equipment. The Fire protection system that gets triggered by slightest of smoke ensures safety of the expensive equipment and data in the Data Centre. Professionals man the Data Centre on 24 x 7 basis for any backup or preventive maintenance activities. This includes managing media for backup and archival, monitoring event logs and error messages on a continuous basis. Wherever necessary, procedures exist for escalation. Traceability exists for post mortem analysis.

Competence of Godrej Infotech staff in server administration is unmatched. The skills range from Linux to Windows NT/2000 to HP-UX to Novell. Activities include Installation, Creation and trouble-shooting of OS related issues, User Management, Security Management, Performance Monitoring, Disk Space Management and Printer Management for printing at remote locations.

Application Hosting

Godrej Infotech is an ISP (Internet Service Provider). Range of services is provided for hosting servers, Web-sites, and Applications. This protects the customer from upfront investments and technology obsolescence. Resources are optimally used when wide varieties of applications running on different platforms are accessed by customers on Pay-per-use basis. Sharing of hardware, software and databases reduce cost as well as ensure upgrades and maintainability through professional skills available round the clock.

Data security has become very vital in the present era. Protection of data and equipment from unauthorised access is a task in itself. These are managed through configuring firewalls, enabling proper access and continuously monitoring any potential threat from the connected world.

Our expertise of managing DR (Disaster Recovery) sites gives us a unique advantage over other to bring in a one-stop-shop to meet our customers�?needs.

Email

Providing-mail access to the corporate customers and managing user-wise access account, to prevent abuse of e-mail is one of the services of Godrej Infotech. E-mails are scanned for protection against virus attacks. The domain name registration, hosting of Internet, Intranet for B2B, B2C, B2E applications and providing email on "yourcompany.com" address is an integrated part of this function. Usage statistics can be provided on demand

Network Management

The MCSE, CNE, CCNA certified engineers at Godrej Infotech, have proficiency in trouble-shooting the networks, re-routing the data traffic to avoid network congestion, configuring networks for optimal response, and adequately slice the network traffic to enable best response to users availing different services. We also design and implement LAN and WAN set-up using all sorts of state-of-the-art technologies in co-existence.



 

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