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GITL Products - eCrm - B2E

The key to increasing sales effectiveness is optimizing the processes, information and interactions between sales, marketing and your customers. Our sales focused eCRM application is an integrated solution suite that helps you in all stages of the sales and marketing cycle. With its absolutely functional and user friendly interface, this tool helps organizations generate more and better leads, close deals faster and more predictably and strategize actions towards a better return on investment.

eCRM Solution

My Home
My Home is a central clearing house for new information. It's your portal to see all sales leads and appointments and stay current on your Accounts, Contacts, Deals, and Tasks.

My Sales
My Sales module of eCRM will enable you to keep track of each and every opportunity as it passes through various stages of sales cycle. The drill down facility of Sales Funnel will also enable in finding out exact status of each and every Opportunity. The Big Picture will enable Business Heads to keep track of happenings in each of their accounts.

My Marketing
My Marketing module will enable you to keep track of all the marketing campaign information and will enable you to find out revenue generated for every rupee spent on your marketing campaign.

My Service
My Service module will enable you to track, monitor and control all the activities of complaint management from logging to closing and escalation of the customer complaints. It will also enable you to keep track of equipments under warranty, AMC and track the movement of Tools and Spares. It will enable you to carry out defect analysis of equipment and service response time.

Knowledge Management
Knowledge Management module will enable you to manage and retrieve product information like brochures, case studies and technical documents for every product.

Product Features

  •    Comprehensive opportunity, deals, tasks and contact management.
  •    Account tracking with clear ownership and responsibility.
  •    Opportunity-centric design - focus on the right deals, so your sales team closes business faster.
  •    Quotes and proposal tracking.
  •    Collaborative tools to schedule events, assign tasks, and coordinate meetings.
  •    Funnel management - Track opportunities through sales phases along with accomplishment tracking.
  •    Powerful forecasting - Improve the accuracy of your sales forecasts and reports with the most flexible forecasting functionality available on the market.
  •    Seamless coordination with field sales organization.
  •    Management review and roll-ups.
  •    Campaign management and execution.
  •    Lead qualification.
  •    Budget management.
  •    Analysis of marketing campaigns and customer interaction data.
Benefits
  •    Real-time visibility - Instant access to sales pipelines for better forecasts and faster adjustments.
  •    Adapts to your business -supports all major sales methodologies.
  •    Support for mobile sales personnel.
  •    Competitor and win/ loss tracking.
  •    Enterprise-wide forecasting.
  •    Rapid deployment.
  •    Highly customizable.
  •    Knowledge management.
  •    Greater ROI - Immediate payback with increased productivity, lower sales costs, and streamlined sales operations-all leading to increased revenue.
  •    Customer interaction data.

 

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